Returns & Exchanges

Thank you for considering our website for your purchases. Below is our returns and exchanges policy:

Returns & Exchanges:

We accept returns and exchanges within 30 days of the date of purchase.

To be eligible for a return, the item must be unused and in the same condition that you received it.

It must also be in the original packaging.

To initiate a return or an exchange, please contact our customer service team at hello@zoomiespet.co.za or fill in the form below.

The customer will be responsible for paying the shipping costs associated with returning the item.

Once we receive the returned item, we will inspect it and notify you of the status of your refund or exchange.

If your return is approved, we will issue a refund to your original method of payment or exchange your item and deliver to your original shipping address within 5-7 working days. 

Any item that is damaged or not in its original condition may not be eligible for a refund or exchange.

Thank you for your business. If you need to submit a return or need to request for a refund please complete the form below and we will get back to you as soon as possible.